Profile:

• Location: Work from home

• Qualification: Graduation

• Exp: Min 1+ Years exp.

Responsibilities:

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.

• Creating a positive onboarding experience for new clients.

• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

• Identifying ways to overcome clients' initial dislike of company products.

• Maintaining an accurate record of all existing and potential clients.

• Responding to client inquiries in a timely and professional manner.

• Training and providing overall guidance to client service employees.

• Organizing training seminars to enable clients to fully utilize product features and benefits.

• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

​

Requirements and Skills:

• Bachelor's degree in business administration or an industry-related field.

• Proven experience working as a client servicing executive.

• Proficiency in Microsoft Excel.

• Working knowledge of Customer Relationship Management (CRM) software.

• The ability to work efficiently under pressure.

• Excellent organizational and time management skills.

• Strong analytical and problem-solving skills.

• Effective communication skills.

• Exceptional customer service skills.